DQ's Response letter.

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Dear Ms. Olsen,

Thank you for contacting International Dairy Queen, Inc. (IDQ) and
bringing your experience to our attention.

IDQ works with each of its independent franchise operators to ensure that
we are offering our customers the best products and service possible
during every visit, and I am very sorry to learn that you have been
disappointed.

At IDQ, we truly appreciate the feedback we receive from our customers. It
is only because of customers like you, who care enough to contact us, that
IDQ and its independently owned and operated franchises can improve.

Your comments have been documented and forwarded to the independent
franchise owner of this restaurant for their information and
investigation. Additionally, I have forwarded your concerns to all
appropriate IDQ personnel for their review.

Thank you again for taking the time to share your experience with us.

Best Regards,

Beth

Beth C.
Consumer Relations Specialist
INTERNATIONAL DAIRY QUEEN, INC.

Comments

The Waggoners said…
Hmm ... sounds like a form letter to me.
May 20, 2008 at 10:36 PM
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